Questions? Contact Sales:  sales@zymachines.com  86-769-85589905 中文

FAQ

Where are you based?
Our factory is in Dongguan, Guangdong Province. We are on the time zone GMT +8.
Can I visit your office / factory?
Yes, we welcome you to visit us here. However, please make sure to contact us in advance so we can best prepare for and arrange your visit.
How can I contact you?
We have several contact methods, including email and phone. We usually respond within 12 hours or less. To see our full list of contact methods, visit our Contact Page.
What makes Zhenying different from the other companies?
There are many reasons to choose Zhenying over other companies. Here are just a few:
  1. All our staff are fully trained in business English, so there are no communication problems.
  2. We offer free training for all of our machines to assist you with installation.
  3. All our machines come with one year warranty as standard.
  4. We offer 24 hour phone support to all of our customers.
  5. We can supply not just machines, but also the materials you need to create your products.
What payment methods do you accept?
We accept TT and LC only, except for very small payments where we can accept Paypal. See our full payment policy here.
Can I pay you via PayPal?
Yes, but only for small payments under $500.
What shipping terms do you accept?
We accept EXW, FOB and CIF and are willing to discuss terms with customers. Please find our full information on our Shipping and After Sales page.